Cancellation and Refund Policy

We understand that circumstances can change. Below are the terms governing cancellations:

Service Cancellation

• Before Project Initiation:
  If you wish to cancel a service before the project begins, a full refund will be provided, minus any applicable transaction or processing fees.

• After Project Initiation:
  If a project has already started, cancellations are subject to a pro-rated refund based on the work completed up to the point of cancellation. Documentation of progress and associated costs will be shared upon request.

• Ongoing Subscriptions/Retainer Services:
  For retainer or subscription-based services, a written cancellation notice must be provided at least 15 days before the next billing cycle. Failure to provide adequate notice may result in billing for the subsequent cycle.

How to Cancel

To initiate a cancellation, please contact us at hello@thehubops.com with the following information:

• Your full name or business name
• Project/Service details
• Reason for cancellation

Our team will confirm receipt of your cancellation request and provide further instructions.

2. Refund Policy

We strive to deliver quality services and ensure client satisfaction. However, refunds are available under the following conditions:

Eligibility for Refunds

• Service Not Delivered:
  If a service has not been delivered within the agreed timeline and no justifiable delays have been communicated, you may request a full refund.

• Dissatisfaction with Service:
  In case you are not satisfied with the service provided, we will work with you to address concerns. If the issues remain unresolved, a partial refund may be offered, based on the scope of work completed.

• Technical Errors or Overcharges:
  If you have been incorrectly billed or overcharged, we will promptly process a full refund of the disputed amount.

Non-Refundable Items

• Customized or bespoke projects that have been completed as per the agreed scope
• Expenses incurred on third-party tools, software, or services used during the project execution (e.g., hosting, domain registration, paid ads, etc.)
• Late cancellation of subscription/retainer services beyond the prescribed notice period

3. Refund Process

Refunds will be processed within 7-10 business days after the refund request is approved. The amount will be credited back via the original payment method unless otherwise agreed upon.

How to Request a Refund

To request a refund, please reach out to us at hello@thehubops.com with:

• Your full name or business name
• Invoice or order number
• Reason for the refund request

4. Exceptions and Special Cases

• For promotional or discounted services, refunds will be processed based on the discounted amount, not the original pricing.
• In cases of disputes, we encourage clients to resolve matters amicably with our team before pursuing other avenues.